Same-Day Delivery Policy

At Tropical Roses, we understand the importance of prompt service. Orders received Monday through Friday before noon EST qualify for same-day delivery within a 20-mile radius of our location. Please note that same-day delivery is subject to the availability of the products we have in stock. Only one delivery date per order is allowed. In case of multiple dates specified, the entire order will be shipped on the earliest date chosen by the customer.

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Nationwide Shipping Policy

For our customers beyond our local reach, we offer nationwide shipping services. Our freshly cut flowers are carefully packed and shipped via FedEx, ensuring they arrive at your location within 1-2 days, depending on your zone. While we strive to ensure timely deliveries, please be aware that we are not responsible for any delays caused by FedEx.

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Ordering Process

Experience a personalized and seamless ordering process at Tropical Roses. Whether you prefer to speak with our knowledgeable staff over the phone or via email, or you'd like to visit our location and consult with our expert designers, we are here to assist you every step of the way. Alternatively, you can conveniently place your order online through our user-friendly platform, designed to make your wholesale flower purchasing experience effortless.

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Return Policy

We take pride in the quality of our freshly cut flowers. In the event that your order does not meet our high standards, please notify us within 24 hours of delivery. Refunds will be considered on a case-by-case basis. Store credit, valid for one month, will be issued for approved returns. Exceptions to this policy include instances where the product does not arrive at Tropical Roses Facilities on time for shipment or if the product is in unsatisfactory condition during our quality control process before delivery.

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Kindly note that cancellations for orders are only accepted up to 8 days in advance of the scheduled delivery, Within 8 days of your date of delivery or pickup only store credits apply. Within 3 days of your order being delivered or picked up no cancellation nor store credit will be permitted. We appreciate your understanding and cooperation. For any inquiries or assistance, feel free to reach out to our customer support.

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For further assistance or to initiate a return, please contact us promptly at (404) 402-6070 or via email at info@tropicalroses.com.

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Resolving Order Issues - Customer Service Ticket

Initiating a Customer Service Ticket

If you've received your order and are experiencing any issues with it, our dedicated customer service team is here to assist you. To get started, simply send an email to afr@tropicalroses.com. This email will initiate a customer service ticket, allowing us to review your case promptly and efficiently.

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Include Comprehensive Order Information

To help us best address your concerns, please ensure that you provide comprehensive information related to your order.

 

This includes:

• Full Name

• Complete Order Details

• Order Number

• Delivery Date

• Order Placement Date

• Detailed Explanation of the Issue

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In your email, provide a full and detailed explanation of the issue you're facing with your order. This information is crucial for us to understand the nature of the problem and offer you an effective solution.

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Product-Specific Details

To assist us in assessing the situation accurately, please provide specific details about the products that are causing trouble. Let us know which products are affected and describe the nature of the trouble you're encountering.

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Photographic Evidence

To facilitate a swift and accurate resolution, it's extremely important to provide photographic evidence of the issue. We require a minimum of 5 clear photos per affected product. These photos will greatly aid us in identifying the problem and determining the appropriate course of action.

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Why Photos Matter

Photographs serve as visual evidence, allowing us to comprehensively understand the issue you're facing. They provide valuable insights that words alone might not convey. By including photos, you contribute significantly to the resolution process.

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Our Commitment to Resolution

At Tropical Roses Wholesale, we are committed to ensuring your satisfaction with every order. Our customer service team will carefully review your case, assess the provided information and photos, and work diligently to find a satisfactory solution. Your feedback and concerns are valuable to us, and we're here to make things right.

Thank you for entrusting us with your business. We appreciate your proactive approach in seeking resolution, and we look forward to assisting you in resolving any issues you're facing.